DateSync support

Email hello@thimblewright.com.

Response times

Request	First response
Critical: DateSync is writing wrong dates or blocking work	Within 24 hours
Everything else	Within 5 business days

Please include

• your Jira site address (for example yourcompany.atlassian.net);
• the issue keys of the parent and a child involved;
• what you expected and what happened;
• any entries under Last errors on the DateSync settings page.

Please don't send passwords, API tokens or personal data.

Before you write

• Check that the Start date field is on the parent's screen.
• Run a dry run to see what DateSync would write.
• See the documentation, especially "Good to know".

Security

Report security issues to security@thimblewright.com.

Our commitments are in the service level agreement.